ITIL Foundation Certification
ITIL® Foundation Certification – IT Service Management. … The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
In order to have a successful career in IT service management, you need to have a solid understanding of the best practices you should be implementing. The ITIL course from IBSW will provide baseline knowledge on the following topics: –
- Reducing costs
- Increasing enhancements in processes
- Improving IT productivity
- Ensuring customer satisfaction
The ITIL course will also cover the five key phases of the ITIL model. Not only will you learn more about what each phase entails, but the training will also cover the relationship between the phases and processes. Additionally, the purpose, goals, objectives, and values of the five key phases will also be thoroughly explained. By the end of the ITIL certification training, you will be equipped with the knowledge and tools to make informed decisions when it comes to operating the IT department for any organization.
Audience Should Be
Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL® who need to be informed about and thereafter contribute to an ongoing service improvement program.
Those who need an understanding of how ITIL® can be used to enhance the quality of IT service management within an organization.
This may include but is not limited to, IT professionals, business managers, and business process owners. And the ITIL® qualification is open to any individuals who may have an interest in the subject.
The ITIL Foundation certification is an entry-level qualification that gives you a general awareness about the key elements, concepts, and terminologies of ITIL Service Lifecycle. There is no specific prerequisite for this certification level. It is best suited for individuals who are looking to gain a basic understanding of the framework. It is also recommended for IT professionals who work with organizations that have adopted ITIL and want to start making a contribution.
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